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FAQ
These are the most frequently asked questions by our customers.
Do you have another question? Feel free to contact us!
Our customer service is available 7 days a week.
When will my package be delivered?
We process and ship all our packages within 2-5 business days.
Products marked with a 'purple dot on the selected size' are eligible for shipping within 24 hours, with a maximum of two business days. Please note! In some cases, this may take a little longer. The customer will be notified in good time.
What are the shipping costs?
Below are the shipping costs per country/region
- Netherlands: FREE
- Belgium: 9.95
- Germany: €9.95
- Other countries are calculated at checkout
All our orders are shipped insured and with a track & trace!
Can I return my purchase?
Yes, absolutely! If you are not satisfied with your purchase from JHypes, you can easily return the items within 14 days of receipt. You will receive a full refund. 100% Money-back guarantee at JHypes!
You may, of course, try on the sneakers, but they must be returned in the same condition as they were received. Click here for all information regarding returns.
Are the sneakers original and unworn?
Absolutely! The shoes are brand new. All our shoes are thoroughly inspected for originality, possible manufacturing defects, and condition upon arrival and before shipping! This way, you can confidently buy your new shoes from JHypes!